11 February 2026
Attendees
Surgery: Dr Rahi Chandarana, Dr Sal Qureshi, Wendy Maguire, Hiba Al Alou
PPG: Clive Jecks, Claire Rowley, Ryan Howard. Copies: Rev Ian Whitley, Viv Jones
Summary of Key Discussions and Agreed Actions
1. Appointment Availability
The surgery was congratulated for maintaining excellent appointment access during a particularly challenging period for the NHS.
2. Staffing Update
The Surgery welcomed the arrival of a new female GP, Dr Anna McGloin. Alongside the GP partners and Dr Aaron Odedra and Dr Hema Santhosh, the practice now has two salaried GPs and the ongoing support of paramedic Peter Hogg, ensuring consistent clinical cover.
3. Appointment Utilisation
In January, 5051 appointments were offered, with 218 resulting in no‑shows. Attendees agreed on the need to better understand and address the causes of missed appointments.
4. Pharmacy First Promotion
The group discussed the benefits of the Pharmacy First scheme for common ailments.
Action: PPG will draft a message to promote Pharmacy First via the PPG website and other communication channels.
5. Public Meeting Frequency
It was agreed that holding more than one public meeting per year is only justified when there is a specific topic, hopefully engaging a different target audience.
6. External Expert Sessions
In connection with 6 above, The Surgery and PPG will collaborate to host sessions—either online or as blog content—featuring external experts.
Suggested initial topics: Menopause; Type 2 Diabetes.
8. Handling Public Complaints
All parties reaffirmed that the PPG should not become involved in patient complaints. The PPG will provide factual information only when replying to correspondence.
9. Urine Sample Pots
A recent patient enquiry highlighted concerns about obtaining urine sample pots.
Action: CJ will respond, clarifying that the NHS has stopped supplying these pots and the Surgery is not part of the decision‑making process.
10. Childhood Vaccinations
Falling vaccination attendance risks undermining herd immunity. Some parents may be more comfortable after a non‑judgemental discussion with a nurse.
Actions:
- Dr Rahi will send CJ a link to the relevant NHS guidance.
- PPG will issue a short message encouraging participation in childhood vaccination programmes.